Frequently Asked Questions
Most Asked Questions
Welcome to our FAQ page. We've compiled answers to common questions to help you understand our services better. If you have additional questions, please don't hesitate to contact us.
Admissions
Yes, we welcome children up to six years old into our women’s residential treatment. Please call us for an assessment so we can determine suitability and provide the best possible care for you and your child.
To maintain individual focus and confidentiality, we do not allow family members to be in the same treatment facility simultaneously.
Yes, medical clearance is required to ensure we provide the appropriate level of care and verify your readiness for treatment. We offer medical clearances at our facilities in:
- Santa Fe: 2504 Camino Entrada, Santa Fe, NM 87507. Phone: (505) 471-4985
- Gallup: 2028 E. Aztec Ave., Gallup, NM 87301. Phone: (505) 413-3447
Please call ahead to schedule an appointment.
Yes, completing detox is necessary before entering our residential treatment to ensure you’re physically ready for treatment. We cannot admit clients into residential treatment with a positive urine sample.
We do not accept minors but can refer you to facilities that specialize in adolescent treatment.
Yes, we accept clients on methadone. You’ll need to transfer your methadone services to one of the local clinics in Santa Fe:
- New Mexico Treatment Services – (505) 982-2129
- Santa Fe Health Services – (505) 820-9970
We require all clients to be vaccinated against COVID-19 to ensure everyone’s safety. Please call us for information on how to obtain your vaccine.
We understand how challenging this situation can be. While admissions are voluntary, we offer support and resources for friends and family members. Please reach out to us for guidance on how to support your loved one.
What to Bring to Treatment
For detailed information, please review our What to Bring guide.
Yes, please bring all prescribed medications, even if you’re not currently taking them. This helps our medical team ensure continuity of care.
Yes, you may bring cosmetics and personal care items. Please be mindful that storage space is limited.
To maintain a focus on recovery, personal electronic devices are not allowed in our detox or residential treatments.
We provide nutritious meals and snacks. To keep our environment clean and pest-free, we ask that you do not bring outside food.
Yes, you can bring sealed packages of cigarettes. They may be inspected by staff upon arrival.
During Your Treatment
While we’re not a hospital or medical clinic, our medical staff is available to assist with medication adjustments and address any symptoms related to your recovery.
Yes, you may wear your own clothing within our dress code guidelines. In Detox, we provide comfortable scrubs for your stay.
We recommend leaving your vehicle with a trusted family member or friend.
Yes, maintaining support networks is important. In residential treatments, phone privileges are scheduled by your counselor to ensure a balanced routine.
Limited access to email may be available. Internet privileges are scheduled by your counselor as part of your treatment plan.
Yes, all bedrooms are shared to foster community and support among clients.
Your well-being is our priority. Please speak with your counselor about any concerns. We also have a formal procedure for addressing grievances to ensure your voice is heard.
You’ll be assigned a dedicated counselor who will work closely with you to develop the tools you need for recovery. Our entire staff is here to support you every step of the way.
To maintain safety and cleanliness, outside food or drinks are generally not allowed without prior permission.
Visits are allowed after the detox phase. Visitors must abide by designated hours and guidelines. Your counselor or medical technician will guide you on how to arrange family visits.
Our case managers will work with you to develop a discharge plan, which may include transitioning to other levels of care within Santa Fe Recovery Center or connecting you with community resources for housing and support.
Insurance & Payment
We accept Medicaid and private insurance. Please contact us to verify your coverage and discuss your options.
No one will be denied access to our services due to inability to pay. We offer assistance for those who are uninsured, underinsured, or unable to pay, including a discounted sliding fee scale based on family size and income. Grant funding may also be available. Please call us at (505) 471-4985 to discuss your situation. We’re also happy to assist with your Medicaid application when possible.
Additional Questions
Our standard residential treatment lasts up to 30 days. For those needing extended support, we offer 90-day extended residential treatment.
Yes, we provide integrated treatment for individuals with co-occurring substance use and behavioral health disorders to support comprehensive healing.
Admission begins with an initial phone call to assess your needs. We’ll guide you through scheduling a medical clearance and completing necessary paperwork. Our goal is to make the process as smooth as possible.
Yes, we offer Intensive Outpatient Treatment (IOP) and Regular Outpatient Treatment (ROP) for those who require flexibility or are transitioning from residential care.
Family support is crucial. We offer family support and can provide guidance on how to best support your loved one during and after treatment.
Yes, our facilities are designed to be accessible. Please inform us of any specific needs so we can accommodate you appropriately.
We use a person-first philosophy, emphasizing individualized care. Our approach includes evidence-based therapies, trauma-informed care, and culturally competent services to meet each person’s unique needs.
Yes, we offer services in Spanish and can arrange for translation services as needed to ensure effective communication.
What Happens After Detox?
Completing detox is an essential milestone, but recovery doesn’t stop there. After finishing detox treatment, you have the option to continue treatment with Santa Fe Recovery Center or transition with support and case management to other services.
Our team is here to guide you, providing resources and information to help you on your continued path to wellness, whether you choose to stay with us or seek help elsewhere.
Start Your Detox Journey.
Call us at (505) 471-4985