McKinley County Mobile Crisis & Walk-In Crisis Services
- Walk-In Location for Adults 18+: 2028 East Aztec, Gallup, NM 87301
- Hours: Mon-Fri, 8 AM - 5 PM
- Walk-In Location for Youth 0-17: 2022 East Aztec, Gallup, NM 87301
- Hours: Mon-Fri, 8 AM - 5 PM
In crisis? Call the Mobile Crisis Team.
Call our Mobile Crisis Team anytime, 24 hours a day, 7 days a week, 365 days a year.
If you do not need immediate support, please complete the form below and a member of our team will reach out to you as soon as possible.
Crisis Services in McKinley County
Santa Fe Recovery Center (SFRC) provides crisis response services throughout McKinley County for children, adolescents, adults, families, and older adults experiencing behavioral health crises.
Services are available across the lifespan and are designed to provide timely support, crisis stabilization, safety planning, care coordination, and connection to ongoing treatment and recovery resources.
- SFRC's crisis continuum includes:
- Mobile Crisis Team (MCT) services
- Walk-In Crisis Services
- Crisis Assessment and Stabilization
- Care Coordination and Referral Services
- Follow-Up and Linkage to Ongoing Care
Mobile Crisis Team (MCT)
Available 24 hours a day, 7 days a week, 365 days a year.
SFRC’s Mobile Crisis Team provides community-based crisis response services throughout McKinley County for children, adolescents, adults, and older adults.
Crisis calls are screened and assessed by trained personnel. When clinically appropriate, Mobile Crisis Team services may be activated to provide:
- In-person assessment
- Crisis intervention and stabilization
- Safety planning
- Linkage to ongoing care
When responding to youth, Mobile Crisis Team staff work collaboratively with parents, guardians, caregivers, and other supportive individuals whenever clinically appropriate and legally permissible.
which Service should I use?
I need help right now but I'm not sure what services I need.
→ Call the Crisis Response Line.
I want to speak with someone immediately.
→ Call the Crisis Response Line or 988.
I need in-person support and can travel to a crisis location.
→ Visit Walk-In Crisis Services during operating hours.
I am experiencing a behavioral health crisis and may need in-person support in the community.
→ Call the Crisis Response Line. Crisis staff will assess the situation and determine whether Mobile Crisis Team services are appropriate.
How to Access Crisis Services
If you or someone you know is experiencing a behavioral health crisis, support is available 24 hours a day, 7 days a week.
Individuals may access crisis services by:
All crisis contacts are reviewed by trained crisis personnel who assess immediate needs and determine the most appropriate response.
Depending on the individual's situation, services may include:
SFRC works in coordination with the 988 Suicide & Crisis Lifeline to ensure individuals experiencing behavioral health crises receive timely access to appropriate services.
Individuals may contact either SFRC's Crisis Response Line or 988 for support. Crisis calls are assessed and routed according to clinical need and established crisis response protocols.
Crisis Services Availability
Mobile Crisis Team (MCT):
Available for ages 24 hours a day, 7 days a week, 365 days a year
Crisis Phone Support:
Available for ages 24 hours a day, 7 days a week, 365 days a year
Adult Walk-In Crisis Services:
Ages 18+
Monday-Friday, 8am-5pm
Youth Walk-In Crisis Services:
Ages 0-17
Monday-Friday, 8am-5pm
Please Note: Walk-in crisis service hours differ from Mobile Crisis Team availability. Mobile Crisis Team services and crisis phone support remain available 24 hours per day, 7 days per week, including evenings, weekends, and holidays.
For more information, download our Crisis Center Guide to learn about our services and resources.
Adult Walk-In Crisis Services
Ages 18+
Location:
2028 East Aztec Avenue
Gallup, NM
Hours:
Monday-Friday
8:00 AM-5:00 PM
Adult walk-in crisis services provide immediate support for individuals experiencing behavioral health crises, emotional distress, substance use concerns, or urgent mental health needs.
Need immediate Help?
Call our mobile Crisis Team (888) 244-3940
If you or someone you know is in crisis, call or visit us for immediate support, or call 988.
Understanding Your Crisis Support Options
SFRC offers several ways to access crisis support depending on an individual's needs, location, and situation.
Crisis Phone Support
Available 24 hours a day, 7 days a week.
Crisis phone support provides immediate access to trained crisis personnel who can assess the situation, provide support, help develop a safety plan, and connect individuals with additional services when needed.
Best for:
Mobile Crisis Team (MCT)
Available 24 hours a day, 7 days a week, 365 days a year.
The Mobile Crisis Team provides community-based crisis response services when in-person intervention is clinically appropriate. MCT staff may meet individuals in the community to provide assessment, stabilization, crisis intervention, and connection to ongoing care.
Best for:
Walk-In Crisis Services
Available during posted business hours.
Walk-in crisis services allow individuals to receive in-person crisis support at an SFRC crisis location without a scheduled appointment.
Best for:
Need immediate Help?
Call our mobile Crisis Team (888) 244-3940
Youth Walk-In Crisis Services
Ages 0-17
Location:
2022 East Aztec Avenue
Gallup, NM
Hours:
Monday-Friday
8:00 AM-5:00 PM
SFRC provides crisis services for children, adolescents, and families experiencing behavioral health challenges, emotional distress, substance use concerns, or mental health crises.
Services may include:
• Crisis assessment
• Safety planning
• Crisis stabilization
• Family support
• Care coordination
• Referral to ongoing behavioral health services
SFRC utilizes a family-centered approach and works collaboratively with parents, guardians, caregivers, schools, healthcare providers, and community partners whenever clinically appropriate and legally permissible.
Partnering With Families:
Families are important partners in a child's behavioral health journey. SFRC values collaboration with parents, guardians, caregivers, schools, healthcare providers, and community supports to ensure children and youth receive comprehensive, coordinated care. We believe that strong family engagement contributes to positive outcomes and helps promote long-term health, recovery, and resilience.
Need immediate Help?
Call our mobile Crisis Team (888) 244-3940
Family-Centered Services
SFRC recognizes that behavioral health crises affect not only the individual experiencing the crisis, but also parents, guardians, caregivers, and family members. Our crisis response team works collaboratively with families whenever clinically appropriate and legally permissible to support safety, stabilization, and connection to ongoing services.
Families may receive assistance with:
Family Support During a Crisis
• Safety planning
• Understanding available services and resources
• Care coordination and referrals
• Transition planning following a crisis event
• Connection to ongoing behavorial health services
Need immediate Help?
Call our mobile Crisis Team (888) 244-3940
How to Access Crisis Services
How to get help
If you or someone you know is experiencing a behavioral health crisis:
Call SFRC Crisis Response Line:
(888) 244-3940
Call or Text 988
988 Suicide & Crisis Lifeline
Visit a Walk-In Crisis Location During Business Hours
Call 911 if there is an immediate medical emergency or threat to life safety
Community Partnerships
Coordinated Care and Community Partnerships
SFRC works collaboratively with healthcare providers, schools, emergency responders, community organizations, and other service providers throughout McKinley County to support continuity of care and ensure individuals receive appropriate behavioral health services following a crisis event.
